FAQ

Frequently Asked Questions

FAQ

Before You Book

Generally speaking, classes are from Monday-Friday, 8 am to 6 pm (individual arrangements on request). Group classes may take place throughout the day, with our evening Hindi Group Courses usually scheduled from 7-9 pm. Currently our German intensive courses are taught Monday-Friday, either in the morning (10am-1pm) or the afternoon (3-6pm). We also offer evening courses (on three weekdays, 6:30-9pm), and weekend courses (Saturdays&Sundays, 10am-1:30pm). While German A1/A2 intensive courses are usually running all the time, evening and weekend courses might not always be offered for all levels. Please check our current schedule under Upcoming Courses for the latest updates.
Yes, as a new customer, your first class with Language Must will be a non-binding trial. This applies to Group Courses (check our Upcoming Courses) as well as all other course formats including One-to-One/Customised Courses. For the latter, if you decide to sign up for the course, this session will be counted as your first lesson and charged accordingly.
Usually 4-8 students. We believe that small groups are the most effective way to learn languages. This way, teachers are able to respond to students as well as give each student more time to actively participate in class
Yes, all our Customised Courses (including individual 1-to-1 courses and catch-up classes) offer you this option, but please understand that there are limitations in terms of timings (evening are possible, but more difficult to arrange). Please be aware that a travel allowance is charged on top of the course fee.
Yes, we can. We regularly come to the American Embassy School for classes, and in case your school doesn’t provide space for tutoring after school, we’ll be happy to come to your house as well. Please note that in this case a travel allowance will be added to the course fee.
Yes, but only for groups or company courses. The fees may be slightly above those mentioned in each category due to the additional time it takes us to reach you in Gurgaon.
This depends on your specific needs and preferences. For starters, some people enjoy learning in a group, while some people can focus better in a One-to-One setting. One-to-One classes offer an additional flexibility in terms of time, location and intensity. For people who travel often, One-to-One/Customised Courses are usually the better choice. For people looking for a more economic option, Group Courses are the best choice.
It depends on the amount of time you invest inside as well as outside of the classroom. We encourage our Hindi students to use outside what they have learned in the classroom. Not only do they progress faster but also have more fun learning the language. But even for German or French there are a lot of materials you can use outside class which our teachers will point out to you. All our language courses focus on expressing yourself and enabling you to speak, so you will be starting to speak from lesson 1. On most pages, there is a section “Time required” that gives you details. See, for example: German | Hindi.
No, that’s not a problem. All our Beginners courses start from scratch, and you have the additional excitement of being a new learner. You don’t have to have a background in languages to pick up a new one since that is a lot of learning-by-doing. Grammatical terminology will be explained step-by-step by our teachers.
We have or are providing classes at the German Embassy, British High Commission, GIZ – German Agency for International Cooperation, Embassy of Israel, EU Delegation, Austrian Embassy, IFC – International Finance Cooperation, Konrad Adenauer Foundation, Friedrich Naumann Foundation, Indo-German Chamber of Commerce, GTAI – Germany Trade and Invest, Fackelmann India, Cowi India. We have taught many students from the American Embassy School as well as British School.
All our teachers are native speakers of their language. We currently employ teachers from India, Germany and France to provide language classes. Our Hindi/Urdu teachers are specialists in teaching Hindi/Urdu as a second language with years of teaching experience. All our teachers are holders of university degrees, usually at the M.A. level. For details, check Our Teachers.
No, we are not affiliated to any university. This gives us the flexibility to customise our language courses to the exact needs of each student and organisation.
In person, we do not offer classes outside of Delhi. However, you have the option of doing classes on Skype.
Yes, we do offer classes on Skype. Please contact us for details.
Our institute is located in the historic neighborhood Shahpur Jat in South Delhi, next to Panchsheel Park N-block, Hauz Khas and Malviya Nagar. The closest metro station is Hauz Khas. You can find a map on the Contact Us page.
Yes, you can locate Language Must on Google Maps and get directions to our institute. We are c/o Knowledge Must. Our neighbors in the building include: NCBA Exports and Boston Technology. Find us on the third floor.

Bookings

Payments are in advance. You can book a set of hours for which an invoice will be issued to you. You can buy hours on a monthly basis. Hours bought do not expire.
Yes, travel expenses for classes outside our institute are in addition to the course fees; they are charged per session and based on time/distance required to reach your destination. In South Delhi, this typically amounts to Rs. 120-250 per session.
After the first lesson, the usual booking amount is for one month in advance. If you are unsure how many classes you can do within one month, you could start with 10 hours.
No, payments are in advance and are usually done on a monthly basis.
Yes, One-to-One/Customised classes can be rescheduled up to 12 hours in advance. If a class is rescheduled or cancelled less than 12 hours before a scheduled class, you will be charged the equivalent fee of one hour.
Usually, one invoice will be issued for the whole group, issued in the name of one group member. However, individual invoices can be issued on request.
Customised group classes cannot be split up among the participants. I.e. if a session takes place it is counted as such, regardless of how many members attended.
You can pay in cash, by cheque or bank transfer. Details will be sent to you along with the invoice.
You can pay by credit card through PayPal. The PayPal service charge of 3.9% will be added to your due amount. Payments through PayPal can be processed in EUR and USD, but not INR. Contact us if you would like to use PayPal to make your payment. You do not need a PayPal account to do this. It’s simple and fast.
Yes, all our fees and prices are inclusive of all applicable taxes.
Group courses once started are non-refundable. For customised courses, hours not taken or otherwise charged (-> see late cancellations) are fully refundable.
Your personal information stays safely with us. We strive to keep data collection minimal and for defined purposes, such as processing your order and staying in touch with you. We add all new clients to our newsletter from which you are free to opt out at any time. We might also contact you occasionally to inform you about relevant new course offers. We value the trust our clients give us. Please contact us if you have any concerns or requests. Please also see our Privacy Policy.

Our Language Courses

Yes, we do provide exam preparation classes. We have experience preparing students for German (Goethe Certificate), French (Alliance française diplomas) as well as various school exams. Of course, One-to-One/Customised Courses can prepare you for language exams, but many of our Group Courses (German | French) also address exam preparation.
Yes, we issue certificates that document your learning progress, including the amount of hours you have taken. This certificate fulfills the requirements of most employers and organisations. If you want an official language certificate, you will need to take and pass, in case of German, the Goethe exam at Max Mueller Bhavan. See details here: German language courses.
While there is a unified system to classify achievements of language learning for European languages (for example, IELTS for English), there is unfortunately no such system for Hindi. However, Language Must has developed its own system based on the CEFR. More and more employers and institutions accept Language Must’s Hindi certificates and the high quality of learning they stand for. Please see the section on our Hindi courses for more details.
Yes, we do have experience with the curricula of Indian schools for German and French. We know that sometimes the classes at school are quite large, so our students enjoy the personalised attention they get in our classrooms. Your child will feel the difference!
We believe that languages are all about communication – and that is what we focus on in our classes, no matter whether in a One-to-One/Customised or Group Course setting. Our group courses are kept small, with only 4-8 students, to give every student the maximum possibility to speak and practice. That said, we believe that to learn a language systematically, it is important to build your progress on a solid foundation, which is grammar. Our Hindi courses introduce the Devanagari script little by little within the first couple of weeks, and most of our students tell us that they never thought this could be so useful, and even fun!
We choose teaching material according to the needs and requirements of each student. That said, in German Group courses, we use the same course materials as Max Mueller Bhavan, because we believe it helps our students to prepare better for the Goethe Exam. Since July 2015, this is the “Netzwerk” series by Klett-Langenscheidt/Goyal for A1-B1 levels (previously Studio D) and Aspekte 1+2 for B2 level. For Hindi, our teachers use their own materials for the Beginners levels, often supplemented by Teach Yourself Complete Hindi by Rupert Snell, especially at higher levels.
Yes, homework is an essential part of learning a language and we strongly encourage our students to do homework. From an economic point of view, doing homework and revisions increases the value of each hour paid for manifold. Doing homework is the fuel to learning a new language: It adds speed, power and a lot of fun!

Translations & Internship Placements

Yes, we do provide translation services for English-German, German-English as well as French-English, English-French. In case you have another requirement, feel free to ask. We have done translations for a number of reputable institutions such as GIZ New Delhi, Kondrad Adenauer Foundation New Delhi and various 5 star hotel groups all over India. Please see the translations page for details.
Yes, we can – our colleagues from Career Must, Knowledge Must’s career division, will be happy to assist you. You can find details on our career services on the Career Must website or send us your query at: info@knowledge-must.com

 

Didn’t find an answer to your question?

Contact Us Now